EFM Release Resources

EFM 15.2 FP1 (Release date: Spring 2018)

To help you better listen, analyze and act on customer insight captured through EFM, the update will include:

New Mobile Survey Themes
Seven new survey theme templates – responsive to any screen size – are now available for use. Colors, images, logos and so on can be adapted to suit customer branding preferences, as with our existing survey themes.

Further integration with Verint WFO
Great news for EFM customers who also use Verint WFO. User admin just became more automated. Our new synchronization means key updates made in WFO are reflected in EFM.

Enhanced survey distribution control
To ensure your surveys are distributed in the most effective way to drive VoC insight and action, EFM admins now have greater control over who can create campaigns.

Enhanced survey designer security
To further enhance data and systems security, we have put an additional measure in place to prevent Cross Site Scripting (XSS) attacks.

To help you get the most from this release, we offer the following:

• A Release Overview featuring a summary of the new features.
• Brief recorded EFM 15.2 FP1 Overview